Orison turns ServiceNow into a single platform for digital workflows across IT, employees and customers. We implement ITSM to best practice, extend it with custom apps, and connect it to your estate so manual, ticket-driven work becomes automated and measurable.
What We Offer
ITSM Implementation
Incident, problem, change, request and CMDB done to best practice.
ITOM & AIOps
Discovery, service mapping, event management and predictive incident management.
HR Service Delivery
Employee workflows, onboarding and case management.
Customer Service Management
Connected customer workflows and self-service portals.
App Engine / Custom Apps
Low-code custom applications on the Now Platform.
Managed Services (24/7)
Administration, upgrades and continuous improvement under SLAs.
Capabilities
What We Bring to the Table
ITSM, ITOM, HRSD, CSM, SPM
Flow Designer & IntegrationHub
App Engine & Performance Analytics
CMDB design & governance
AIOps & virtual agent
Upgrade & instance health
How We Deliver
A Proven, Phased Methodology
01
Discover
Map goals, systems, data and constraints — with a readiness assessment and ROI projection.
02
Design
Solution architecture, security model and integration plan, aligned to your compliance needs.
03
Build
Iterative sprint delivery with regular demos and clear acceptance criteria.
04
Deploy
Migration, security testing, training and a controlled go-live.
05
Support
24/7 support, monitoring, continuous improvement and ROI reporting.
Benefits & Outcomes
Measured in ROI, Time Saved & Risk Reduced
Fewer outages via predicted incidents
Faster resolution & higher FCR
Self-service that deflects routine work
A trusted CMDB for automation
Auditable workflows across teams
Why Orison
One accountable partner across NetSuite, AI, cloud and custom software — certified consultants, security-first delivery, and teams across India & the USA.
Security-first — Zero Trust, SOC2/GDPR/HIPAA-aligned
Certified consultants across leading platforms
24/7 follow-the-sun support & managed services
FAQ
Frequently Asked Questions
ITSM, ITOM, HRSD, CSM and custom App Engine solutions, plus IntegrationHub integrations.
Yes — CMDB remediation and governance is a common starting engagement.
Yes — predictive incident management and automated remediation.
Yes — 24/7 managed services including upgrade management.
